Terms & Conditions for Bookings

A binding contract is created when we issue written confirmation of your order (automated via WooCommerce or by email) and full payment (or any agreed deposit) is received.

It is your responsibility to check the confirmation and advise us immediately of any errors or special requirements.

• Prices shown on the website are exclusive of VAT unless stated otherwise.
• Courses — payment in full is due 30 calendar days prior to the start date.
• NVQs — payment in full is due before registration unless we have agreed in writing to a 50% / 50% split (final balance payable before certification). Certificates and competent-operator cards will not be released until all sums are settled.
• We accept payment by bank transfer, debit/credit card or any other method advertised at checkout.
• Late payments attract interest at 8% per annum above the Bank of England base rate plus reasonable debt-recovery costs (Late Payment of Commercial Debts Regulations 2002).

Where you are a consumer (an individual acting outside your business) and book online or by phone, you may cancel within 14 days of receiving our confirmation and obtain a full refund.

Applies to both business and consumer bookings.

The above fees also apply where:

• Insufficient delegates, facilities or equipment are available on site.
• Delegates fail to attend or are refused entry under the Conduct policy (clause 6).

We are committed to providing a safe, inclusive and respectful learning environment. You must behave professionally and courteously towards our staff and other learners at all times.

Rude, aggressive, discriminatory, intimidating or otherwise unacceptable behaviour (determined at our reasonable discretion) will result in your immediate removal from the Course or NVQ without any refund. We may also exclude you from future bookings.

Alcohol or illegal drug use is prohibited. Delegates must be medically fit to undertake practical activities and speak sufficient English to follow safety instructions.

All learners are expected to conduct themselves in a professional and honest manner throughout the duration of the course or NVQ programme. Any form of academic dishonesty, including but not limited to plagiarism, use of AI-generated content, or copying work from others (past or current learners), is strictly prohibited and will be treated as malpractice.

Plagiarism

Plagiarism is defined as submitting work that is not the learner's own without appropriate acknowledgement of the source. This includes copying from online sources, other learners' work, or published materials without proper citation. The use of generative AI tools (such as ChatGPT or similar) to complete assignments or assessments is not permitted unless explicitly authorised in writing by the centre.

Other examples of malpractice include, but are not limited to:

• Submitting another individual's work as your own.
• Copying from or collaborating with other learners where not permitted.
• Falsifying evidence or documentation.

The centre reserves the right to take appropriate disciplinary action, including withdrawal from the course or qualification without refund, where malpractice or misconduct is identified.

• Contact Requirement — you must maintain meaningful contact with your assessor or centre staff (e.g. responding to messages, submitting evidence, attending planned sessions). If we receive no contact for 90 consecutive days, we will withdraw you from the NVQ without refund.
• Targets & Progress — your assessor will agree realistic targets in your Individual Learning Plan. Failure to meet targets and refusal or inability to commit to revised targets may lead to withdrawal.
• Maximum Duration — Level 2–3: 12 months; Level 4–7: 18 months. Extensions are chargeable at 50% of the original fee per additional year.
• All evidence must be authentic, generated by you and, where required, verified by supervisors. AI-generated or plagiarised answers will be rejected and repeated offences may lead to withdrawal without refund.
• Assessment cannot start until you are registered with the awarding organisation. Any evidence gathered before registration will be deleted and must be redone.

You must provide, at your cost:

• Safe, compliant plant and equipment.
• Suitable loads for practical training.
• A clean classroom with power and projection facilities.
• Adequate PPE for delegates.

Delegates must be free from normal work duties and attend for the full duration.

We may postpone, relocate or cancel a Service for reasons beyond our control (e.g. trainer illness, adverse weather, force majeure). We will offer an alternative date or full refund. Our liability shall not exceed the fee already paid.

Certificates, unit transcripts and competent-operator cards are issued only when:

• The learner has successfully completed all requirements.
• Full payment has cleared.

Digital certificates may be provided where available.

All training materials, e-learning content, videos and documentation remain our intellectual property and may not be copied, shared or used for any commercial purpose without prior written consent.

• Nothing in these terms limits liability for death or personal injury caused by negligence, fraud or any matter that cannot be excluded under the Consumer Rights Act 2015.
• Subject to the above, our total liability for any loss or damage shall not exceed the price paid for the relevant Service. We are not liable for indirect or consequential loss (including loss of profit, business or reputation).

We shall not be in breach of these terms nor liable for delay or failure to perform where such delay or failure results from events beyond our reasonable control (including but not limited to acts of God, epidemic, strike, equipment breakdown or civil unrest).

We process personal data in accordance with UK GDPR and our Privacy Notice (available on the website). Candidate details are shared only with relevant awarding organisations and accrediting bodies for the purpose of registration, quality assurance and certification. Data is retained for up to seven years.

If you are dissatisfied, please notify us in writing within 14 days of the issue. We will investigate and respond within 10 working days. If the matter cannot be resolved, we may, by mutual agreement, refer it to independent mediation (in accordance with the Centre Handbook and Awarding Organisation guidance).

Where you paid by credit or debit card, Section 75 of the Consumer Credit Act or charge-back rules may apply. These terms provide clear evidence of the contract and performance to assist card issuers in deciding any dispute.

These terms are governed by the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim.

An NVQ (National Vocational Qualification) is designed to assess your competence in a specific occupational area through real work performance. Your assessor will gather evidence through verbal or written questions, direct observation, professional discussions, photos, videos, workplace documents, and, where applicable, witness testimonies from supervisors or colleagues.

Organising your assessment

Once registered, you will be assigned an assessor who will contact you to arrange an induction. During this induction, your experience, skills and knowledge will be reviewed, and an Individual Learning Plan (ILP) will be created. This outlines how you will meet the NVQ requirements and the targets for completing your qualification.

You must liaise with your employer or site manager to ensure your assessor has suitable access to observe you on-site and gather evidence. If access is not arranged, this may delay your assessment and incur additional charges (see Wasted Visit Fee below).

Duration

• Level 2–3 NVQs must be completed within 12 months of registration.
• Level 4–7 NVQs must be completed within 18 months of registration.
• Extensions beyond these limits will be subject to a charge of 50% of the original fee per additional year.

Maintaining contact & progress

You are expected to maintain regular and meaningful contact with your assessor and centre staff throughout your NVQ. This includes responding to messages, submitting evidence, attending scheduled reviews, and meeting agreed targets in your Individual Learning Plan.

Site access requirements

You are responsible for:

• Providing your assessor with contact details for a supervisor or site manager.
• Ensuring your assessor is inducted and has permission to access the site.
• Being available to carry out normal work activities during the assessment visit.

Assessment methods & authenticity

Your assessor will use a range of assessment methods in line with the NVQ assessment strategy, including:

• Observation in the workplace
• Verbal and written questioning
• Professional discussion
• Documentary evidence
• Witness testimony

All evidence must be your own work. AI-generated, plagiarised or falsified work will be rejected. Repeated breaches may result in withdrawal from the qualification without refund.

Assessment cannot commence until you are fully registered with the awarding organisation. Any evidence gathered before official registration will be deleted and must be redone.

CITB Health, Safety and Environment Test

For your CPCS or NPORS card to be upgraded from Red to Blue, in addition to completing your NVQ you will need to have an up-to-date H&S test. This must be at the required level for your card category, and within 2 years on your application to upgrade. Please inform us if you need to take another H&S touch-screen test and we can arrange this for you, at an additional cost.

Red card extension

When registering to complete your NVQ, your CPCS or NPORS Red Trained Operator Card can be extended for an additional 12 months if you have not already had an extension for this category. If you wish to do this, please inform us and we can extend your card. There is an additional charge to do so.

General NVQ terms

• We must receive payment in full before the NVQ commences.
• Cost is exclusive of VAT at the current rate.
• Candidates must have an up-to-date pass in the relevant H&S touchscreen test once their NVQ is complete for CPCS/NPORS Red to Blue upgrades, or CSCS Card Orders. This can be arranged by All Star Safety at an additional cost.
• No certification will be issued until full payment has been received.
• All NVQ certification takes up to 8–12 weeks to be issued by the awarding body.
• All delegates must have the correct personal protective clothing required (hard hat, overalls, protective footwear etc.).
• If training is to be held at your own premises, the venue must meet the required standards.
• Any equipment used for training must have all relevant inspection certificates and these must be available for the assessor/trainer.

Wasted visit / delay fee

If your assessor confirms a date to visit you on site, it is your responsibility (and your employer's) to ensure that all necessary arrangements have been made. This includes providing full site details, informing the site manager and gaining permission for assessor access, ensuring the assessor is expected on site, and advising them of any induction requirements. You must also ensure that the required plant, equipment and machinery relevant to your qualification are present and in use on the day of assessment, so the assessor can carry out the necessary observations and evidence gathering.

If arrangements are not in place and the assessor is refused access or unable to begin their work, the visit may be cancelled and the wasted visit fee will be charged. If the visit goes ahead but the assessor is delayed due to lack of access, site readiness, or missing equipment, the per-hour fee will apply.

As part of the NVQ registration process we are required to issue you with a Unique Learner Number (ULN). This will be linked to a Personal Learning Record containing information on your qualifications, awards and learning achievements under the Qualifications and Credit Framework (QCF).

You can read more about how your data will be handled and shared on our Training Partner Privacy Policies page.

• Access instructions for e-learning courses are emailed automatically after purchase.
• Where a service requires scheduling (such as classroom training or NVQ induction), our team will contact you to arrange the date.
• No items are dispatched by post and no physical shipping charges apply.