01473 561 402 info@allstarsafety.co.uk

Terms & Conditions for NVQ & Course Bookings

All Star Safety Ltd – Website Terms & Conditions for NVQ & Course Bookings

(Last updated 23 June 2025 – applies to all bookings made through our WooCommerce shop, by email or by telephone)

 

1. Definitions

“We/Us/Our” means All Star Safety Ltd (company number 11979554) of Suite 3.03, Suffolk Enterprise Centre, Felaw Maltings, 44 Felaw Street, Ipswich IP2 8SJ.

“You/Your” means the person, firm or company making the booking.

“Course” means any open, in‑house or on‑site taught programme (for example First Aid, IOSH, NPORS, CPCS, lifting‑operations training).

“NVQ” means any National/Scottish Vocational Qualification, Diploma or Certificate delivered by us through face‑to‑face, blended or remote assessment.

“Services” means the delivery of any Course or NVQ and any associated materials, e‑portfolio access, registration, certification or support.

 

2. Formation of Contract

  1. A binding contract is created when we issue written confirmation of your order (automated via WooCommerce or by email) and full payment (or any agreed deposit) is received.
  2. It is your responsibility to check the confirmation and advise us immediately of any errors or special requirements.

 

3. Pricing & Payment

  1. Prices shown on the website are exclusive of VAT unless stated otherwise.
  2. Courses – payment in full is due prior to the start date.
  3. NVQs – payment in full is due before registration unless we have agreed in writing to a 50 % / 50 % split (final balance payable before certification). Certificates/competent‑operator cards will not be released until all sums are settled.
  4. We accept payment by bank transfer, debit/credit card or any other method advertised at checkout.
  5. Late payments attract interest at 8 % per annum above the Bank of England base rate plus reasonable debt‑recovery costs (Late Payment of Commercial Debts Regulations 2002).

 

4. Your Statutory “Cooling‑Off” Rights (Distance Contracts)

  1. Where you are a consumer (individual acting outside your business) and book online or by phone, you may cancel within 14 days of receiving our confirmation and obtain a full refund.
  2. If the Course starts, or the NVQ registration is processed, within those 14 days, you agree that the service has begun and the right to a full refund is lost; you will pay for any proportion of services already supplied (Consumer Contracts Regulations 2013).

 

5. Booking Transfers, Cancellations & Refunds (Business & Consumer)

Notice given by you Courses NVQs*
>30 working days before start/registration 0 % fee 0 % fee
20 – 30 working days 50 % fee 50 % fee
<20 working days 100 % fee 100 % fee

* NVQ registrations: Awarding‑body fees, e‑portfolio fees and any cards already ordered are non‑refundable once incurred. Candidate substitutions after registration incur additional charges.

The above fees also apply where:

  • insufficient delegates, facilities or equipment are available on site;
  • delegates fail to attend or are refused entry under the Conduct policy (clause 6).

 

6. Conduct & Behaviour

  1. We are committed to providing a safe, inclusive and respectful learning environment. You must behave professionally and courteously towards our staff and other learners at all times.
  2. Rude, aggressive, discriminatory, intimidating or otherwise unacceptable behaviour (determined at our reasonable discretion) will result in your immediate removal from the Course or NVQ without any refund. We may also exclude you from future bookings.
  3. Alcohol or illegal drug use is prohibited. Delegates must be medically fit to undertake practical activities and speak sufficient English to follow safety instructions.

 

7. Specific Conditions for NVQs

  1. Contact Requirement – you must maintain meaningful contact with your assessor or centre staff (e.g. responding to messages, submitting evidence, attending planned sessions). If we receive no contact for 90 consecutive days, we will withdraw you from the NVQ without refund.
  2. Targets & Progress – your assessor will agree realistic targets in your Individual Learning Plan. Failure to meet targets and refusal or inability to commit to revised targets may lead to withdrawal.
  3. Maximum Duration – Level 2‑3: 12 months; Level 4‑7: 18 months. Extensions are chargeable at 50 % of the original fee per additional year.
  4. All evidence must be authentic, generated by you and, where required, verified by supervisors. AI‑generated or plagiarised answers will be rejected and repeated offences may lead to withdrawal without refund.
  5. Assessment cannot start until you are registered with the awarding organisation. Any evidence gathered before registration will be deleted and must be redone.

 

8. Specific Conditions for On‑Site / Client‑Premises Courses

You must provide, at your cost: safe, compliant plant/equipment, suitable loads, a clean classroom with power and projection facilities, and adequate PPE for delegates. Delegates must be free from normal work duties and attend for the full duration.

 

9. Cancellation or Amendment by Us

We may postpone, relocate or cancel a Service for reasons beyond our control (e.g. trainer illness, adverse weather, force‑majeure). We will offer an alternative date or full refund; our liability shall not exceed the fee already paid.

 

10. Certificates, Cards & Results

Certificates, unit transcripts and competent‑operator cards are issued only when:

  • the learner has successfully completed all requirements; and
  • full payment has cleared.

Digital certificates may be provided where available.

 

11. Intellectual Property & Learning Materials

All training materials, e‑learning content, videos and documentation remain our intellectual property and may not be copied, shared or used for any commercial purpose without prior written consent.

 

12. Liability

  1. Nothing in these terms limits liability for death or personal injury caused by negligence, fraud or any matter that cannot be excluded under the Consumer Rights Act 2015.
  2. Subject to 12.1, our total liability for any loss or damage shall not exceed the price paid for the relevant Service. We are not liable for indirect or consequential loss (including loss of profit, business or reputation).

 

13. Force Majeure

We shall not be in breach of these terms nor liable for delay or failure to perform where such delay or failure results from events beyond our reasonable control (including but not limited to acts of God, epidemic, strike, equipment breakdown or civil unrest).

 

14. Data Protection

We process personal data in accordance with UK GDPR and our Privacy Notice (available on the website). Candidate details are shared only with relevant awarding organisations and accrediting bodies for the purpose of registration, quality assurance and certification. Data is retained for up to seven years.

 

15. Complaints & Dispute Resolution

If you are dissatisfied, please notify us in writing within 14 days of the issue. We will investigate and respond within 10 working days. If the matter cannot be resolved, we may, by mutual agreement, refer it to independent mediation (in accordance with the Centre Handbook and Awarding Organisation guidance).

Where you paid by credit or debit card, Section 75 of the Consumer Credit Act or charge‑back rules may apply. These terms provide clear evidence of the contract and performance to assist card issuers in deciding any dispute.

 

16. Governing Law & Jurisdiction

These terms are governed by the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim.

By completing a booking on our website, submitting a booking form or paying an invoice you confirm that you have read, understood and agree to be bound by these Terms & Conditions.